FREQUENTLY ASKED
QUESTIONS

• A: Placing an order is easy! Simply browse our website, select the products you'd like to purchase, add them to your cart, and proceed to checkout. Follow the prompts to enter your shipping information and payment details to complete your order.

• A: Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment. If you have any issues with tracking, contact our Customer Care team.

• A: We accept major credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay. We are also exploring the integration of cryptocurrency as a payment option.

• A: We have a customer-friendly return policy. Returns must be initiated within the same day of receiving the product, and refunds will be processed within 3 business days of receiving the returned items. For more details, please refer to our Return & Exchange Policy.

• A: Yes, we are proud to offer cruelty-free skincare products. We do not test our products on animals, and we are committed to providing ethical and high-quality products.

• A: If you're interested in becoming a wholesale partner, please contact our Wholesale Team at info@dermoessense.com or call 1-888-777-3722. They will guide you through the application process.

• A: Yes, we offer customization opportunities for certain products, including private labeling and exclusive packaging. Contact our Wholesale Team to discuss your customization needs.

- A: You can reach our Customer Care team via email at info@dermoessense.com or by phone at 1-888-777-3722. Our team is available during business hours to assist you with any inquiries or concerns.

- A: Currently, we operate exclusively online. You can explore and purchase our products directly from our website.

- A: To stay updated on promotions and new product launches, subscribe to our newsletter. You can find the subscription option on our website, and we'll keep you informed about exciting updates and exclusive offers.